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These are some of the most common problems encountered during the installation process
and when PC Chaperone is first run. If further problems are encountered while installing
or setting up PC Chaperone please contact our support staff at
support@pc-chaperone.com
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The installation requests an account with administrator access
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When installing and running PC Chaperone for the first time an error may appear indicating that
the current Windows user does not have sufficient rights to complete the installation
The reason for this error is that during the installation process PC Chaperone must make changes to Windows
that failed because the current Windows account is restricted from making the necessary changes
To overcome this error log onto Windows with an account that has Administrator rights. Note that once
the necessary changes have been made PC Chaperone will function properly for all account types
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Security programs identifying PC Chaperone as a potential risk
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Some virus scanners, anti-spyware programs, and the Windows Vista Windows Defender service
may identify PC Chaperone as a potential security risk
First, be assured that PC Chaperone does not contain any viruses or
spyware and has been independently tested and deemed free of malicious viruses,
spyware, and adware. More information on these independent tests can be found on the
PC Chaperone website
For PC Chaperone to function properly it must be given permission to run if permission
is required by your security software. If there are several Windows accounts that PC Chaperone will
be run under it may be necessary to do this for each account by logging into Windows
under these accounts and granting permission when asked by your security software.
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There are two reasons why a security program would falsely identify PC Chaperone as a risk:
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1.
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PC Chaperone adds itself to the list of programs that are started automatically when
Windows starts
This is necessary since the monitoring and control service must be running
to enforce user restrictions. Most viruses and spyware programs also add themselves
to this list. As a result virus scanners and anti-spyware programs monitor this list and
report any new programs as potential threats
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2.
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PC Chaperone includes a keystroke logger
A keystroke logger is a program that monitors and logs user keyboard input. Spyware programs
usually use keystroke loggers to gather personal information, such as credit card numbers
and passwords
The keystroke logger in PC Chaperone will only record keystrokes when directed to do so by
the Administrator. If the option to generate keystroke reports is turned off PC Chaperone
will not log keystrokes
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Under no circumstances does PC Chaperone collect or transmit any information to Precipice Software
or any other entity
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