|
PC Chaperone Support
|
|
If you are experiencing a program error please check to see if you have the most recent
version of PC Chaperone installed since your issue may have already been addressed
To check the currently installed version select the About PC Chaperone
option from the Help menu in the Configuration Console and compare it with the
current version on the
PC Chaperone Updates
page
|
|
|
Phone Support
|
|
|
We have found that the most efficient means of providing technical support is through email.
Questions that can be answered in the matter of a minute or less through email can often take 10-15
minutes by phone
|
|
|
|
Although this efficiency may seem of little importance to customers who want to talk to a representative,
it does allow for higher quality support since
your email questions will be answered by an actual program developer who has intimate knowledge of the
program.
Typically phone support is handled by support technicians who have little knowledge
of the inner workings of the program. Often support is even contracted to a third party, meaning
you can never talk to an actual employee of the software provider.
In addition, we give our developers significant design powers, meaning that
through email you will be talking with someone that can actually make changes to the program
if you have suggestions
|
|
|
|
Email support also allows our developers to respond to support email during weekends,
and sometimes even during holidays. Many customers are surprised by both how quickly we
often respond as well as when we are available
|
|
|
|
These reasons, combined with the fact that we would not be able to offer quality phone support
for free without increasing the price of our products, are why we only offer support via email
|
|
|
If you experience any problems with this form you may email us directly at
|
|
|
If you email Precipice Software directly please include "PC Chaperone" in your subject line to
help our SPAM filters and ensure we receive and respond to your inquiry as quickly as possible
|
|
|
|
